Frequently Asked Questions
What is your Return Policy?
We will issue refund on product that is returned to us in new-unused condition. Shipping costs will not be refunded and may be deducted from refund amount (including U.S. and international orders).
Do you take exchanges?
Sure do! If you have a new unused item and want a different color or product just email us at firstname.lastname@example.org to get things started.
Where do you ship to?
Free shipping anywhere in the USA. We offer $20 flat rate shipping to Canada. Additionally we ship to Europe, Asia, Australia and other easily accessed countries. We currently Do Not ship to Africa, South America or Central America.
What do I need to know if I am buying from outside USA?
If you are importing products into another country you will be responsible for any Customs Fees, Import taxes or duties that your country charges for foreign import.
The shipping prices we charge are for transport only and do not account for your customs dues for your particular country.
“UK customers- The USPS tracking that we employ ends at the Royal Mail or Parcel Force facilities. You will be required to contact your local post when your tracking says “delivered”. They will tell you where to go to pay your fees and get your package released. ”
Do you use Genuine Leather in your Products?
We do a lot better than that. We use only Full Grain and Top Grain leathers. Genuine Leather is a byproduct of the premium leather production process. When a hide comes off of an animal it is too thick to work so it is thinned down. The good part of the hide comes to us and the throwaway part is sent to China to be covered in plastic and stamped to look like leather again.
Technically, Genuine leather is real leather but it is not good leather. The Full Grain and Top Grain leathers we use are the outermost part of the hide which is by far the strongest. Genuine leather is the inner part of the hide, closest to the muscle of the animal and it is not even half as strong as the outer part.
How do I care for my leather goods?
Where are Rugged Material products made?
We design, build, test and store our products in Cedar City, Utah, USA. To learn more about this please click here.
Do you take custom orders?
No, we are very focused on creating the best possible products and delivering them at the best possible price. Custom projects require a much greater amount of design time, experimentation and materials than is fair to charge for 1 or even 100 units.
Do you repair leather goods?
We do not.