Frequently Asked Questions
What is your Return Policy?
We will issue refund on product that is returned to us in new-unused condition. Shipping costs will not be refunded and may be deducted from refund amount (including U.S. and international orders).
Do you take exchanges?
Sure do! If you have a new unused item and want a different color just email us at firstname.lastname@example.org to get things started.
Where do you ship to?
Free shipping anywhere in the USA. We offer $20 flat rate shipping to Canada. Additionally we ship to Europe, Asia, Australia and other easily accessed countries. We currently Do Not ship to Africa, South America or Central America.
What do I need to know if I am buying from outside USA?
If you are importing products into another country you will be responsible for any Customs Fees, Import taxes or duties that your country charges for foreign import.
The shipping prices we charge are for transport only and do not account for your customs dues for your particular country.
“UK customers- The USPS tracking that we employ ends at the Royal Mail or Parcel Force facilities. You will be required to contact your local post when your tracking says “delivered”. They will tell you where to go to pay your fees and get your package released. ”
Where are Rugged Material products made?
We design and manufacture and store our products in Cedar City, Utah, USA.